Refund Policy

A drinkware purchase may be the wrong choice, or an item may arrive with a problem. We accept returns of both nondefective and defective goods, and we accept exchange requests under the conditions below.

Apply within 30 calendar days of delivery

Contact us to request a return or exchange within 30 calendar days after your order is delivered. This is the deadline to make your request, not a requirement that the parcel reach us within that period.

Returns concern goods purchased as new. For a change of mind, personal preference or the wrong size, color or option, the item must remain new, unused and in its original condition, with its packaging and included accessories. Damaged, faulty, incorrect, incomplete or materially misdescribed goods can also be reported; we do not require a problem item to be undamaged or fault-free to qualify for review.

Get approval before mailing a return

Email wiqegeje441@gmail.com with your order number, checkout email and the reason for the request. For a fault, damage, missing part or wrong item, attach photographs or video and retain the packaging and relevant parts. We will review your request and, after approval, confirm the exact return address and mailing instructions. The mailing address on our Contact Us page is for correspondence and is not automatically the return destination.

A prepaid label travels with your parcel

Returns are made by mail. A free prepaid return label is included with your original parcel. For an eligible, approved return, use that label and the confirmed instructions; you do not pay for the label or its covered return shipping. Having the label does not authorize an unapproved return. If it is missing or has been lost, contact our support team for help before sending the goods.

We charge no restocking fee. Outbound shipping charges and any other delivery service remain subject to the terms shown for the original order and applicable law; the free return label is not a promise that every original delivery charge will be refunded.

Exchanges and money back

We accept exchange requests, including for eligible nondefective items and problem items. Approval and the availability of the requested replacement determine whether an exchange can be fulfilled. We will discuss the available resolution if the replacement is unavailable.

Once a refund is approved, we process and initiate it to the original payment method within 10 days. Your bank, card issuer or payment provider may need additional time to post the credit, so this does not promise funds will appear by day ten.

Nothing here restricts consumer rights or remedies that applicable law does not allow us to exclude.